Irresponsible behaviour from DTDC employees
I have mailed a package on 13st January, 2021 from HYDERABAD to CHENNAI ( consignment number: H[protected]. It took one week to show the delivered status on DTDC website, whereas the package was not delivered to the right person. Later I complained about this to the DTDC team they got me connected to the Ambattur DTDC branch, now they behaved so childish and irresponsible. On 5th February I got a call from them, The reason they gave me for not delivering is " the package was not properly packed and the contents came out of the box so the delivery was not possible" but they still marked delivered. I actually packed it with a smartphone outer hardcase I know that won't get ripped off, unless someone manually does it.
She shared me the photos( attached with this complaint) saying it was stuck in pulling hooks and got torn. My question here is why do you need a pulling hook to take out a 250gms of box?.
What exactly happened over there?
It's neither about the money nor the package
Why this thing happened? And how people who work in DTDC can do such worst thing.
I need a proper declaration report on what happened and apologizing for what they did.
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