DTDC Courier & Cargo — Package not delivered and customer service not helping

Address:

Tirupati, Chittoor

I have send the package from DTDC on 26th July 2022 and they have told me that it will be delivered within 5 days. But till now 06th August 2022 the package is now delivered. I have contacted their customer service and also logged one complain with ticked id: 3444390 but they are closing the ticked without any reply, its been more than 4 days they haven't replied for my ticket. My package tracking is shows as in transit at Tirupati branch from 29th July 2022 and till now the tracking is not changed now they are saying that it will take more 3-5days. The employee at their office is not polite and also they are not willing to help. Tracking id: D23864591.