DTDC Courier & Cargo — Package not delivered and not returned

Address:

Door No.7-84, Medipally, Boduppal, Hyderabad-500039

We have sent a parcel to Germany from Hyderabad, India through DTDC on 4th November 2020 with shipment number 63X3A3TWYCR. The parcel contains poultry meat of 2kgs (worth 3000rs)which has been informed to courier service and was mentioned in the invoice too. Invoice attached for reference.They took Rs. 11000 for the courier and made a invoice for Rs.5300 when we asked regarding the same, they informed us if the invoice
is made for Rs. 11000 you need to pay more custom duty while delivering the parcel, if it is made for Rs. 5300 u have to pay around 10 to 15 euros. We agreed for the same and the parcel has been couriered. The parcel was not delivered due to poultry regulations and was asked to pay around 60euros to deliver the parcel without the poultry meat. They didn’t mention about custom duty in any of their mails and the amount which they asked is only for separating the poultry meat and delivering the remaining parcel.When we have asked the courier service regarding this they were not responding properly and were talking rudely to us. They responded saying that pay the money and take the parcel from delivery people in Germany. We asked them to get the parcel back to India and return our money, from then they are not even Responding.