DTDC Courier & Cargo — Package not delivered

Not Deliver the Parcel
Hi,

There is courier parceled from my company to my address which is in Batala City, Punjab and it's very important for me to collect. DTDC returned it to RTO mentioning that "Not Delivered(ADDRESS INCOMPLETE OR WRONG (CIR))". Here they can do one thing,
1.Its the duty of the courier company to deliver the parcel to the address but they didn’t even came and not even try to call.

2. I have visited the courier office but they said that the parcel is here for 3 days but i have seen in the website of dtdc that the parcel came to my city and then return to RTO is initiated on the same day. This is what they trying to say me, that is really bad and not updating the parcel location is another fault.

AWB/Consignment no- Z43907978

Thanks,
Nitin