DTDC Courier & Cargo — Package not returned to sender after failed delivery

The package was sent out around 24 Feb 2021 and was supposed to go to Singapore. After several delays it got rejected by the recipient so I have been looking to get it returned to me. Despite raising a ticket several days ago I have received no information about how to even begin that process. I have no idea where the package is and need it returned to me immediately.

The tracking number is No. N21617964 and the ticket number is #10323.
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