DTDC Courier & Cargo — package not yet delivered

Address:

Hyderabad, Andhra Pradesh, 500014

One consignment was booked on 6th nov with docket no: d46880516 from gvk emri lucknow, uttar pradesh to hyderabad, telangana.
It reached hyderabad hub on 11th nov, but till now it was not yet delivered and no customer care service is answering our calls.
When the material will get delivered? What is the reason for the late delivery?
When we are booking the consignment was it was informed us that it will take four days to delivered the material.
But it’s been more than 10 days and till now there is no update…..