DTDC Courier & Cargo — Package status stopped showing and not delivered

Address:500073

Worst service I experienced with dtdc. I have sent the courier from Srinagar colony Hyd to local address saidabad in Hyderabad on 9th June...today is 18th...not delivered. I called people. No one is lifting...and one courier office girl said that ur courier is in malakpet...I told I already know that...what is it doing there? Why it's not moving staggneting there on 10th...? Status stopped showing from 10th...so what shall I do friends ? Suggest me...suppose if my courier is lost and they r not able to trace will they pay me money for my item? I am giving u photo here. See
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    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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