DTDC Courier & Cargo — Package still not received

Address:

Pathanamthitta

The package R44679578 was sent from Thrissur Kerala on 22nd Dec and it reached the Pathanamthitta branch on 23rd itself as per the DTDC site. From 23rd it is at Pathanamthitta branch and has not been delivered yet to Enathu. The product is perishable and when called the Pathanamthitta branch they said they are on leave for 2 days and can't deliver . They didn't even bother to deliver on 24th. They said I should have called and told them on 24th and they could have delivered. Is it the customer's job to call and ask the DTDC to come and deliver the product ???