DTDC Courier & Cargo — Package was Charged extra Custom Duty at the Airport.

Address:	Tinsukia, Assam, 786125
Website:	dtdc.in

Dear Sir / Madam,

My this Consignment no N96386099 was booked with all proper papers and the whole package contained only cloths as gift items which was entirely packed in front of the DTDC Agent’s collection centre shop at Tinsukia, Assam, on 26/11/2016. The package reached the destination on 05/12/2016 and was lying there at the customs for three days and the Receiver when contacted the local delivery point at Papar, Sahab, Malaysia, was informed that the Package needs to be PAID some customs duty and to be released, so today the Receiver had to travel a long distance to the Airport, pay around 65 RM and had to release the Package.

Now I send such packets every year, Christmas cloths, but till date never it happened that the receiver had to PAY and get it Released. When I have completed all the required formalities and paper as was asked me to submit, my query is why did the Receiver had to pay to release the package this time.

Can I be please clarified. I am attaching the Invoice Copy / Declaration Papers / the Receipt of 2016 and also the receipt of 2015. An early reply will be appreciated.