DTDC Courier & Cargo — parcel delivered to wrong address after ten days, parcel still missing and no response from customer support since 3 days

Address:	Hyderabad, Andhra Pradesh, 500033
Website:	www.dtdc.in/index.asp

Consignment ID: H10324733
Courier order was placed on 18th September 2018
From: DTDC office, Road No. 10B, Jubilee Hills, Hyderabad, Telangana 500033
To: Addressed for Sidhi, M.P. 486661

I bought a cloth for my 5-month child and couriered it through DTDC on 18th September 2018.
After 10 days status on DTDC tracking page was shown delivered, but we did not receive it.

On 29th September went to DTDC office from where the parcel was couriered, instead of helping they gave a couple of phone number and asked us to track my parcel as it was delivered to some wrong address. No sense of responsibility was shown.

Complained about the situation to [protected]@dtdc.com for help on 30th September. It is 3rd October today and I am still waiting for a reply. Please find the attachment.

I also tried to contact the regional office in Indore through contact number mentioned on the DTDC website. Phone numbers mentioned are not correct. Image attached.