DTDC Courier & Cargo — parcel delivery not done yet

Address:SVKM's NMIMS University, Mumbai City, Maharashtra, 400056

I am phd student from mumbai. I had couriered a parcel, from mumbai on 11th october 2019, for studies at indian institute of science education and research, bhopal. I had paid extra charge for express delivery.
Its been 7 days, still the parcel has not been delivered.
The tracking history says, the parcel was recieved at bhopal hub on 12th oct, but after much complaiting and tracking the parcel was send out for delivery on 16th october. I was been told my the dtdc agent at vileparle, mumbai that the bhopal hub is 20 mins away from my destination places i. E. Iiser college.
Still the parcel is not yet delivered despite of paying double the amount for express service.
Its been 7 days and the parcel has not reached the destination fom mumbai to bhopal.
My studies are hampered and my deadline is approaching fro analysis.
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