DTDC Courier & Cargo — Parcel is on Hold for several days with no updates

Address:

DTDC Chennai Madhavaram

Hi Team,

I have booked my parcel delivery from Chennai India to Southall UK through DTDC app. 2 weeks ago.

My Parcel got stuck in Chennai office with no further update. I have been chasing an admin person (+91 [protected]) with no progress on my shipment. I have not included any prohibited items and have included only
my Ayurveda medicine and I have provided a doctor's prescription to the Pick up executive specifiying my Passport number, list of medicines prescribed by doctor along with the receipt amount. Now I have been told that the prescription is not provided and it is lost by the pick up executive.

Then the admin person is asking me to separate the parcel, as ayurveda medicines cannot be sent along with clothes. When I enquired UK DTDC office, i have been told that I can carry medicine together as long as it has valid prescription from the Dr.. As of now there is no progress on the shipment with no updates. Please help me to ship my parcel without any issues.

Please note: Pick up person did not arrive as per the schedule and he cam e at 7 O clock in the evening and he was very rude and sarcastic, he mentioned why did you book this parcel through app and you should have booked with us directly at even cheaper price. He also mentioned, your shipment will not get though it will get stuck somewhere else, keep a track of it.

Why he did not hand over the prescription to DTDC team ?
Initially I have been told we cannot send the parcel without Prescription ?
After sharing the Prescription soft copy, Why I have been asked to book another parcel to send the medicine separately?
As per instruction, Pick up person must verify the items before he pick up the parcel and remove the restricted items from the pick place which did not happen ?

I have gone through tremendous stress due to multiple follow ups and there is no courteous to give an update on the progress and there is no patience to answer the customer queries.

Overall all I have lost time, money and peace by booking a parcel with DTDC service.

My Consignment number would be N40001847