DTDC Courier & Cargo — parcel lost before reaching destination

Address:Mumbai City, Maharashtra, 400022
Website:dtdc.in

Sir/madam,
I have sent a parcel, a book, from chunabhatti, mumbai india to luminous books
B.2/225, d-1 bhadhaini (Near sbi, assi)
Varanasi, uttarakhand pradesh
221001
Parcel sent through dtdc courier services. It has been over 3 weeks and the parcel hasn't reached. They give frivolous excuses saying it might have gone to lucknow instead of varanasi. How can they expect us to accept such ridiculous excuses?
A complaint has been placed and the number given is 11512670.
The book is a dummy copy of a book about to be published and has a number of editorial changes carried out.
In case of loss, i shall have no option but to sue dtdc courier services in the consumer court.

Ms. V. V. Tulzapurkar
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