DTDC Courier & Cargo — Parcel missing and fake delivery status updated

Address:

DTDC Courier, Ranchi, Jharkhand

I had booked my parcel on4th May 2021 bearing the tracking number K35597092 and was supposed to be delivered to Dumka, Jharkhand but the item has not yet been delivered. Whereas the site update is displaying successfully delivered at Ranchi on 11th May 2021. On complaining, the customer care has got only one answer that the investigation is going on and they will get back soon. I have raised 2numbers of service requests on the DTDC concerned site bearing the number 233158 and 248948 which had been raised since 13th May 2021 but the DTDC is yet to track whom was the item delivered. Very poor service and response from DTDC as if nobody is concerned about fake delivery and theft of items. This is ridiculous and highly incredible in the part of DTDC courier services. Even most of the contact numbers displayed in the customer complaint site section are not working.