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DTDC Courier & Cargo

DTDC Courier & Cargo — Parcel not delivered at my home even though tracking marked as delivered

My parcel with tracking number R73794358 has not been delivered to my address, but the tracking online at the DTDC website says it has been delivered on 3.4.23 at 20:51. It has been an absolute waste of time trying to contact customer service or the local branch office in Mattanchery, as they do not pick up the phone. The complaints portal at DTDC said they would contact the local office and get back to me but never did.
Unbelievably appalling service overall at DTDC.

I will escalate this further if not resolved at this site.
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    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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