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DTDC Courier & Cargo

DTDC Courier & Cargo — parcel not delivered

I have sent important documents through dtdc on 12th dec'17 from bangalore to chennai, still not delivered. I have been calling several times, no one is answering. Docket no : b49652746.
Please resolve. Hope you understand my situation. I have been calling dtdc, no one responded. It is almost a week over, still my parcel not delivered and even sending sms, no response.
Since this is an important documents, i am very much worried.

Regards
Sivakumar
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    +91 80 2536 5032 [Customer Care]
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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