DTDC Courier & Cargo — Parcel not delivered

My parcel with Consignment no. -
Z57678855 was dispatched on 19th and had to be delivered to Hyderabad. On the fourth day, 22nd March the tracker says consignment not delivered and redirected. I had clearly mentioned the correct address on it as well as contact number of receiver as well as my contact number. No one from DTDC tried contacting any of these numbers then how can it be redirected? I did not receive any update about my parcel even after a complaint. The parcel is needed urgently and I need a response from DTDC. This behavior is highly unprofessional.