DTDC Courier & Cargo — parcel not delivered, courier boy constantly lying

Address:

3 prince bakhtiyar shah road, 700033

My courier tracking number is m94091462, last two days it was showing in the status that out of delivery and after 6.30 pm it was showing office door lock or closed but our office is open till 7.30 pm and contact to courier boy told me to collect it from dtdc office, a person name is pratik keshri [protected], do not know how premium courier service it is... To much disappointing... Courier boy is constantly argueing with me... It s called premium service... Person constant say lie that office door close while the office close after 7.30 pm, and courier office near to my address but they can not come. Others courier like fedex, bluedart, maruti they delivered the product on time. The product is a birthday gift for someone.
Look after the matter... Ur customer care is always busy