DTDC Courier & Cargo — parcel not delivered on time

We have sent the consignment in prime from chandigarh to bangalore which was supposed to deliver within 24hrs. No e76337191. But as per status it shows that it has reached to mumbai because of which we have to pay back money to our customer as we have garments factory where we send parcels on the daily basis and this was from last few times that we started using dtdc service but the experience waa not that great. Please look into this matter on priority as i want to continue in future also with your service.
Thanks.
The tailored wardrobe
Geeta rawal