DTDC Courier & Cargo — Parcel not received

Address:	New Delhi, Delhi, 110008
Website:	www.dtdc.in

On[protected] a parcel from dtdc (Consignment number - k[protected] was sent to me from patna to new delhi. At the booking center of dtdc courier it was told that it will take 2-3 days for delivery but till today i have not received the parcel. I am trying to call their customer care service in delhi from last 3 days but no one is picking the phone. Yesterday and today i have sent the e-mails to their customer care mail id ([protected]@dtdc.com) but from there also i have not received any reply. It is pathetic, i paid the courier charges and gave my parcel to them and now they are neither delivering the parcel nor picking the phone. I don't know what to do and to whom and how to contact.
Consignment number - k96031500