DTDC Courier & Cargo — Parcel Not Received

FloIM

from Pune, Maharashtra

Mar 3, 2022

Address:

pune

Received DTDC Smile number 9244 at 6:39pm but courier person did not turn up. called DTDC customer service who had given me New Sangvi DTDC number [protected] which is not in service but they had no other alternative number. checked on website courier boy stated office locked door closed which is a lie. I have been waiting for the courier at my address same as provided for shipping since morning. The person has not turned up at all. This is an important parcel for me and I have never seen such worse courier service ever.

Please make sure my parcel remains intact and is delivered to me undamaged else I will have to press charges against DTDC for having such irresponsible franchisee owners. None of the phone numbers are functional and customer service is clueless.

Regards
Florence Pillai

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Mar 04, 2022

Updated by FloIM I have never been through so much trouble for a parcel all paid thus so far. It is disgusting to see DTDC courier boys and franchisees lying thru their teeth. The franchisee owner in New Sangvi was so rude and uncooperative and without making any effort he told me to check with Pimpri ofc when I went to his shop. I had to spend Rs 200 just for this parcel to be received from your ofc. The courier boy Ashwin had taken the parcel home yesterday, never made a call to me on Thursday evening which he claimed he had made twice. The franchisee after my return to his ofc in New Sangvi then blamed the courier boy pretending he had overlooked the parcel in the morning. Please shut down this ofc. If I had not taken the effort to go and collect it myself my parcel would have either been returned or termed lost.

The most horrible courier service I have ever had to deal with. Two days of complete loss for me.

Florence Pillai