DTDC Courier & Cargo — Parcel not received to sender address and no information about our courier

We have booked a parcel on[protected] from Visakhapatnam to Hyderabad. The parcel was returned to Visakhapatnam main branch due to Receiver Not Available. The last status was updated on[protected] that " Returned Parcel received at Facility". As we didnot received parcel to sender's address or even not received any information about the parcel status still we check through tracking history. It has been since one month passed but the parcel was still pending due to non-communication from DTDC courier.