DTDC Courier & Cargo — parcel not received yet

Address:

403706

Sir
My parcel had been sent on 11/08/2017 from srikakulam to goa. Till now i dont have any call or intimation regarding the parcel. Its showing reached to margao on 24/09/2017 while iam tracking online and myself personally met in office to collect. But they couldn't find the courier and told that we will send to your address within 2days.
Today is 08/09/2017 and its almost one month is over.
They're not responding calls.
Please try to solve it and i need the parcel.
My consignment no. H74894099