[Resolved]  DTDC Courier & Cargo — Parcel not recieved

I have booked a courier with green service.7 Days are gone, since it is showing at a same place. It contains some important documents which are required next week. I have raised the ticket, multiple times, hence they are closing the tickets of their own, Their unprofessional behaviour is unacceptable. I have booked on 4th of April and today is 12th of April, still no updates, Courier Number is V87529856