DTDC Courier & Cargo — Parcel not yet reached to destination

Address:

625009

Sir,
I have booked a courier from madurai to be reached to Darmstadt, Germany on 02.01.2017 to the following address.

REF No. N[protected].
Zulassung international, ( 'Zulassung' is the german word for 'International')
karolinenplatz 5,
Geboude S101,
64289 Darmstadt, Germany.

Till now it has not reached the destination. Whenever i ask them they tell my destination address is not correct. I checked with the university about the address and they made sure that the address is correct. I have attached the university mail with this complaint.

No proper response from the staff. The staff name is Moses and his phone number [protected]. Whenever i call him and ask, he tells he will check and tell and till now no proper response. I also contacted to other number [protected] and no-one is picking up the phone.

I have paid Rs.1300 for this. I either want the courier to be reached to destination or I want my amount back.

R. Neeruthi Rajan.
Madurai