DTDC Courier & Cargo — parcel returned just to avoid delivery to receiver address

Address:

122001

My consignment is returned from receiver address dtdc office in sushant lok gurgaon haryana just because they don't want to deliver it to receiver address. They expected consignee to come to their office to collect. They also say that edible items like fish and meat is prohibited, but they forgot that dtdc they themselves packed those prohibited items at their dtdc office. If we have to physically go and collect then why we are wasting good money on courier service. They are not picking calls as well. I want strict action to be taken against dtdc franchise in sushant lok gurgaon. My consignment no is d42963990. I believe dtdc would hear me and take strick actions against whomsover so careless and customer non friendly staff. I expect parcel to be delivered to receiver address. I am very much close to taking help from legal department.