Hi Team,
It has been 4 days since the DTDC booking of the package, before booking i confirmed and i was assured by dtdc CUSTOMER CARE that the package will get delivered from BANGALORE to VARANASI (checked with PIN/Zip codes) in 2 days.
Now the situation is i am not getting any update the package is stuck in Bangalore with no action being taken.
I have asked several time to provide me with a specific delivery date your teams have been incompetent in doing so as well.
The shipment contains my passport which i need by tomorrow 2nd SEPTEMBER as i have my flights scheduled.
This is the same reason after confirmation i booked a PREMIUM EXPRESS SERVICE.
At this moment the package has not even left the origin. And noone is giving me information if i should cancel or reschedule my flights. This is causing me huge loss with every passing hour.
Its absurd that noone any updates even after me making several calls since past two days and writing countless emails. All your teams say i am checking. Noone is checking this in priority and giving me answers.
Since 30th SEPTEMBER i have made countless calls talked to numerous persons and yet the package is still in origin they only assure me that it will be picked up and delivered. If that is what i required i could have done a normal booking!!
This is now pure HARRASMENT nad causing me mental stress.
I m tired and i just need to know will i receive this on 2nd of SEPTEMBER BY EOD OR NOT???? If not i can cancel/reschedule my flights and save tons of my money!!
Please HELP!!! I need my PASSPORT ON 2nd of SEPTEMBER🙏🙏
Attaching below a screenshot of my package status in DTDC APP.
I repeat it has been 4 days since booking NOW.
Dtdc Tracking details: V73501868
Dtdc Complaint ticket: 3709869
****AFTER MULTIPLE FOLLOW UPS THERE IS NO DETAILS OF THE DELIVERY DATES.
Why was i assured that the package will be received in 2 days.
This is a false promotion and cause people mental harassment.
On grounds of breaking a Customer trust and and taking advantage of my entrust and calm behaviour. You are liable for not providing me keeping the information about my package and not disclosing the correct delivery dates. And i hold DTDC SERVICES RESPONSIBLE For the mental harassment this scene is causing me. And the amount of losses i will incur if this is not delivered as promised in 2-3 days!!*****
Regards,
Ayush
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