DTDC Courier & Cargo — Pathetic Courier Service - DTDC

Address:

180007

#NEVER EVER COURIER THROUGH DTDC#

I've couriered parcel through DTDC (Noida Branch, Reference # Z[protected] last week on Monday (5th Sep. 2016) with an assurance given that it will be delivered in 2 - 3 days. While I was being charged INR 400 for the service; I clearly informed agency person & even wrote on the parcel that it has got Prasaad inside and should not get delayed else it would be spoiled in transit before it reach itself.

Today, it is the 8th day and the courier is still not delivered and the status on their website is still unchanged from the last 4 - 5 days. I've been making calls to almost everyone in DTDC (Noida, Delhi and Ludhiana) but there is no accountability and ownership from top to bottom. Jammu DTDC number is never reachable or mobile number given by customer care is switched off.

Surprisingly the DTDC branch people from Noida are instead calling person expected to receive this courier in Jammu (customer) and asking to go & visit the DTDC branch in Jammu Tawi to inquire & collect the courier. When I got to hear this from receiver I was shocked since I was doing continuous follow-up with these people here in Noida. Pathetic customer service one could ever expect from a courier company.

I want strict action to be taken against these irresponsible people for such bad customer experience and playing with people emotions, sentiments and other sanctity despite paying huge them high courier charges.