We received the package last evening delivered to us on 06/12/2021 at 17:30 pm with the tracking number V63467772.
The package (which contained a brand new Lenovo Ideapad laptop) was shipped from the Hyderabad location on 30/11 to Bhopal on the name of Tanmay Rajput. The laptop cost $513 (Rs. 36, 936 attached the billing receipt) and while shipping a package from DTDC courier we opted for insurance coverage and the total cost for shipment including insurance was Rs 2540 (attached receipt).
Apparently, when we opened the package we found a damaged (unusable) laptop which was delivered to us. Please refer to all the attached pictures and videos for your reference.
Consider this a written complaint and resolve the issue. Please let us know what steps we need to take from our end to file the claim to get the full money on the cost of the laptop.
PS: Please refer to all attached references pictures videos and laptop bills and other associated documents.
Request you to guide us rectify this asap. It is so disappointing and disturbing to receive a package in hand with such a condition. So heartbreaking.
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