DTDC Courier & Cargo — Poor branch function and zero centralized customer care

Address:	Amritsar, Punjab, 143001
Website:	www.dtdc.in

Tracking no : d32704972
1.) i had shipped 2 boxes of books from hyderabad to amritsar.
2.) one box was forwarded to local delivery courier and one box was returned back, citing vague reasons.
3.) local delivery stocked that box for around 1.5 month, till a local enquiry was made & box recovered after visiting him, till then one box reached back hyderabad after 20 days of dispatch & dtdc had no idea where other box was.
4.) even more worst, i had spent 1500 rs and they have practically non existent customer care, branch head doesn't have any authority's contact to complain to, the email [protected]@dtdc.com doesn't reply to their own branch managers forget about normal customers.
5.) practically non existent customer care, think twice before shipping something, these have 10 centres in a single city but they have no single mechanism to address complaints, no customer care, no higher management contact, practically no one you can reach out if they do a blunder, except for eating branch head's head and trust me he is as helpless as you.
6.) all is fine till you pay their extravagent price and your item gets shipped.
7.) if something goes wrong, they won't refund and you have no way to complain. How can you trust such a service which offers no way of issue redressal, has zero accountability for their service