DTDC Courier & Cargo — Poor service by dtdc

Address:

C402, unnati Residency, vidhyadhar Nagar, sector - 1, opposite agarwal caters, jaipur- 302029

We have booked documents through dtdc howrah having ref no V63752648 on 9.02.22. The dtdc howrah confirm us to deliver very next day i.e. 10.02.22 qnd taken excess charges too. But the same documents not delivered as per promise. Thats is agaist the renowned brand name. We want refund of excess money taken for fast service which is not given.
Kindly do the needful and refund the money taken.