DTDC Courier & Cargo — Printed Mug

Address:Palakkad, Kerala

The Mug was dispatched on 24/2/24 through DTDC (Chandranagar, Palakkad, Kerala) to Coimbatore(Saravanampatti). When I handed over the packet I told them that Mug should be packed properly as they are chances of breaking and they promised me a safe dispatch. But when it reached the concerned person on 27th it was broken and from then I raised a complaint and the details are as follows:

Dissatisfied-Re: Query Raised for R[protected]will take it to higher authorities

Ranjini Pradeep
Fri, Mar 1, 5:32 PM (19 hours ago)
to DTDC

I am upset by the way you have responded to the complaint and if I don't get a response I will take it higher authorities.

On Fri, Mar 1, 2024 at 10:28 AM Ranjini Pradeep wrote:
Could you please let me know how much time will you take to find a solution.

On Wed, Feb 28, 2024 at 2:57 PM Ranjini Pradeep wrote:
Hi
Thank you for the response. I am surprised how did it happen and how can I rely further and more than the money even the receiver felt odd as she received such a gift on her birthday.
Mug cost Rs.250 and the courier charges Rs.70
I hope you will take care of this in future
Ranjini

On Wed, Feb 28, 2024 at 11:48 AM DTDC Customer Support wrote:
Hi Ranju. tcp78,

Greetings from DTDC!

We apologize for the inconvenience caused, The issue has indeed been viewed seriously we will defiantly get to the bottom of the matter and we will initiate the corrective measures.

Kindly share the below details
Kindly share the value of this shipment
Kindly share the damage snapshot and inner content of this shipment

With Best Regards,
Vigneshwari
Customer Success Team
DTDC Express Ltd
On Tue, 27 Feb at 10:16 PM, Ranju. tcp78 wrote:
My shipment was damaged : I didn't expect this from DTDC courier.MUg broken into several pieces.I reconfirmed before sending as it is brittle.They assured the safety of my package. But now i have to think twice before sending. i need a solution as soon as possible

No response after that
+4 photos
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DTDC Courier & Cargo customer support has been notified about the posted complaint.
Mar 02, 2024
Updated by Ranjshre
The complaint is no resolved.Trackin No.R80778014
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