DTDC Courier & Cargo — Printed Mug

I have already submitted a complaint for delivering my item broken. Please let me know how many days it will take for refund as they charged Rs.70 and my item cost is Rs.250. (Tracking No.). The receiver felt so unhappy as it was a birthday gift and broken and I felt so embarrassed to hear this. Not only the money they have hurt my feelings as DTDC has handled this so lightly. I need a solution so that they should never take anything Lightly.
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    +91 80 2536 5032 [Customer Care]
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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