DTDC Courier & Cargo — problems with dtdc service from "shammah enterprises (dtdc express ltd)"

Address:

Thane, Maharashtra, 401208

Dear All,

We are appointing courier suppliers to Shammah Enterprises (DTDC Express Ltd) from Sept.17.

In this 11 month transactions period, most of the time bills are come with wrong weight of parcel.

Many time, complain to them, then they give me revise bill . I face problems with courier boy, "Shammah Enterprises (DTDC Express Ltd)" office is located near our office, so they have to come on daily basis as we have account in their branch, but if courier boy not receive 2 or 3 day continue courier, next day he is not come to my office to collect courier, then I have to call them for collecting courier. I fixed time for collecting courier is 5:30 pm every day.

Also, I request to "Shammah Enterprises (DTDC Express Ltd)" at time of agreement of appointment of courier supplier, please reduce fuel charges up to minimum rate because of the their courier office is located near our office, but they told that this rate is come from our head office, so we can not change, so I agree tothis charges. If customers agree your terms even if it is not reliable, they desire good service from them.

Now the courier boy call me every day & ask me for courier is there or not at their comfortable time, they did not care that customer have any work or he is busy in their important work.

So, I am facing many problems with this courier service. For payment 3 to 4 person follows up with me in month on call & mail also, but no person look in this type of issue like courier boy, wrong weight written in bill etc. Once I got a bill of 1 envelop of 100grm of Gurgaon area, courier charge is 140 instead of 40/-, then I complain to them, they told me that ths courier address is far fron our area & DTDC charges extra 100/- to them, so they charges me this extra charges without knowing me that DTDC have no direct service of this address (Docket No. M64921390 DT.19.05.18), if I have knowledge of this details, so I have not booked courier by "Shammah Enterprises (DTDC Express Ltd)".

Plz, look into this matter on priority basis.
Regards,
Rachana Jadav
Accountant
Agora Climate Control Systems
Unit No.C1, C2, C3 Sagar Sangam Industrial Estate,
Sativali, Vasai (East) 401 208
Contact No. [protected]/73
Tel Fax +[protected]
MOB No. [protected]