DTDC Courier & Cargo — product booked on 20th april 2019 still not delivered and no response

Address:#5 Srinilayam , 3rd cross , Shanthivana Bangalore -92, 560092

I booked old washing machine to be sent to Hanur (PIN 571439) in Kollegal dist. through DTDC docket no.D50208753 on 20/04/2019 at Byatarayanapura Bangalore -560092 .At the time of booking agent promised the delivery with in 3-4 days unfortunately not delivered till now & no response from the agent. Kindly help as I don't know what to do now.
DTDC web tracking says in transit from 24th April. no updates later on.
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