DTDC Courier & Cargo — product delivered at agartala instead of new delhi

I booked a courier from suri west bengal with the concerned service provider named as m/s. C g enterprise on 5th oct'2018 with the consignment number k14990866 and it was to be delivered at new delhi. It was communucated to me that by 09th oct the package was going to be delivered at the subject destination. Now the package contained mutual fund documents for which there was an ecs scheduled in my bank account on 10th oct'2018. Now on tracking with your e tracker it was found that the package was lying in agartala and i was clueless about it. I lodged a complaint in your portal with the reference number as 12766081. An amount of rs.590 was deducted from my bank account for ecs failed charges. I narrated the whole incident to your service provider at suri and he communicated with your agartala team and told to deliver the package at delhi address. When i told him about the refund of rs.590 as a result of mistake from your end he started behaving differently and was blaming me for my delay in informing him. He even insulted me and i am very much disappointed with your service and attitude. Not only do i want the refund of rs.590 and i also want the package to be delivered at the stated destination. If the case is not solved i will be forced to move to consumer forum and spread the news in public forum.