DTDC Courier & Cargo — product missing

Address:

EH-12-1, NEAR EEDGA, KALLUR ROAD, OPP : C.V.RAMAN BOYS HOSTEL, KURNOOL KURNOOL, Kurnool, Andhra Pradesh

We got a call today morning from dtdc head office, kurnool district, that courier has came to our address, we asked them to deliver to nearest dtdc office but they said "we ll not deliver anywhere, u only have to come and pickup from headoffice", so we went to there by 2'o clock, before that i called them and confirmed that our courier is there, we waited near the office for more than 2hrs, they went to lunch and finished all their works, atlast they said that the courier was not there, they were so irresponsible, we got some important papers through it but they were missing now, the staff were so rude and irresponsible, please resolve this issue as early as possible