DTDC Courier & Cargo — product not delivered and I correct status updated

Address:

18/1, 5th cross magdi road, 560023

Status shows that no person at the address, why was the call no made to confirm the address when the delivery guys is not bale find... I am sure the person has not come to my delivery address and incorrect details is updated in the portal... I believe the process is to call the person when not sure of the address. It really gives a bad impression just because of this kind of service been provided... It would be great if some one can look into the request and advise me on the status of the complaint asap...