DTDC Courier & Cargo — product not delivered

Address:New Delhi, Delhi, 110068

I wanted to send a gift to my fiance who lives in us through dtdc for his birthday.. So i trusted this company and asked my brother to go to nearest dtdc (Neb sarai, bew delhi, 110068) and get the gift packaged nd sent.. He did accordingly these people charged 1500rs to send the item (Shirt - 2000rs), now its been a month that the package has not been delivered.. It is still in the transit that is what it is written when i tracked it..
I have already sent an feedback message to dtdc but no revert came from their end..
Am going to file a case against them.. This is too much now

Tracking no - n20432509
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    +91 80 2536 5032 [Customer Care]
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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