[Resolved]  DTDC Courier & Cargo — product not delivered over a month and seems like that is now lost by them - z00470198

Address:

Blue Rose Estate, Opp Magathane, Near Jaya Petrol Pump, 400066

Hello team,

Consignment number - z00470198

My parcel has been showing in transit since last one month. The tracking details are not updated on the website since 17th aug.

I have made two-three complaints on the customer care and local office but there has been zero response. Have been trying to reach the local office through phone but no one was picking up the calls. I also tried calling all the franchise in borivali but all of them directed me to head branch at borivali (E). Finally i visited the local branch at borivali (E) in blue rose industrial estate. The guys had no clue about my parcel which was highly disappointing. My content in the parcel is extremely valuable/expensive can afford to lose it.

Here at the branch nobody takes the ownership of their works it seems they very less concerns about your problems and no seriousness whatsoever.

Have been interacting with kazi and vikas at the branch and no one of them seems that helpful and kept for asking for more time even after one month of not sending the parcel.

Tried calling shyju the area manager but he seems to be lost too. Security guy informed us that the branch off is closed but they still lied saying that it’s open you can come tomorrow.

Attaching the screenshot of the complaints made too.

Need your prompt response on the above issue raised else il be forced to take this to consumer court as i am not getting proper service neither from the branch nor the employees.

Regards,
Niyati desai
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