DTDC Courier & Cargo — Product not delivered to my location

I have sent a product on 16th August 2022 from Hyderabad to Pune. The product is in the Pune office and is not delivered yet as the status reads “Delivery Failed”. I spoke the customer care agent and she told me that the location is unserviceable. This is highly untrue as I have received parcels from DTDC to my location in Pune earlier. She also mentioned that the product will return to Hyderabad unless I come and collect it at the Pune office. This is atrocious. Why should the customer have to collect from an office when the service has been paid for and the sole purpose of the company’s service is to get out to my doorstep.