DTDC Courier & Cargo — Product not delivered to my location

Address:

THARAYILSSERIL PADEETTATHIL, KADUVUMKAL, VALLIKUNNAM PO, ALAPPUZHA

I have two parcel from cherthala, kerala on 22nd August. My Parcel number is R49129436 & R49129437. On 23rd August Parcel number R49129436 reached at kattanam office. I spoke the customer care agent and he told me that the location is unserviceable. So i have to come and collect the parcel. the reason they are saying my pincode is 690501. They will deliver only 690503. This is highly untrue as I have received parcels from DTDC to my location in Same place earlier . But they refused to deliver my doorstep, so i requested to deliver your pincode area 690503 I will come that area and will collect, everyday I am seeing they are coming that area (called Mangaram). But they refused. So I go to kattanam office and collected. Unfortunately instead of two packet i received only one packet. They answered they will not received the second parcel. next day from charummood office they are calling one parcel received come and collect. How I can go there? first day one parcel received Kattanam, second day one parcel recived Charummod. both parcels are sent same day same party. Really now I'm here totally worreid of with their service please help me to get my parcel back. THank you