DTDC Courier & Cargo — product not received status showing delivered successfully

Address:

C76717150

I am Mrs Vinitha Krishnakumar from Bhayander thane district, maharashtra, to my auntys address from chennai July 27 one parcel send. I wait for still August 9th. On Aug 9 I tracked with my consumer no c 76717150.tracking showing it was delivered successfully on July 31 st but still not yet deliverd to the address . I enquirers in my area Dtdc courier services in phone but no response afterwords I went to office but they have shown bad behaviour like they don't have any time to check but finally I checked their register but in their register no record for showing to deliver to some persons .my consumer number is not registered so it has not been delivered yet to any address, but it's status showing delivered. Office people r not responding properly . So what I will do I do t know . I want to get the solution as soon as possible .please do the need ful things . Thank u