DTDC Courier & Cargo — product received damaged

Address:

412115

I have been cheated by dtdc courier company.
I received a courier from my home it was a induction cook top. When i receive the product the product was broken and damaged. When the concern person of dtdc was packing for shipping we told him to add a fragile sticker on the packet as the product is very fragile, insted he packed and shipped through normal delivery. He assured us that the product will be delivered as it is (He didn’t add the sticker). He charged me 800 bucks for the delivery.
When we infrom all these he is just making excuses. I want my product.
I think dtdc services has gone down, lack of customer satisfaction.
Disappointed.