DTDC Courier & Cargo — product shows it is delivered yet not received

Address:Kolkata, West Bengal, 700049

Shipment no.: a42014237
Reference no.:
Last status: successfully delivered
Received date: 27th aug'18
No. Of pieces: 1
Booked by:
Received by:
Relationship:

It shows that my consignment delivered on 27.08.2018 but till date i am not received any product from their end. It really harass me a lot. It it very important.
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On 22nd Aug, 2018 i.e wednesday when i went to post the rakhi, the person in dtdc office told it will be delivered by friday or saturday. But after rakhi has passed also, the rakhi is not delivered. From 26th aug the status on the dtdc traker says it is out for delivery. Is it lost in between? or what?

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