DTDC Courier & Cargo — Product worth 5000 inr +272 inr courier charges delivered in wrong address

Address:

New Delhi, Delhi, 110065

Bar code no. - k88902415

Courier sent from west bengal on 26/9/2016. Showing "delivered" on 29/9/2016.

I'm a bengali & durga puja is our big festival. So, my parents have sent that precious & much costly dress of 5000inr all the way to delhi on 26/9/2016 in south delhi - 110065. Today, she was completely haywired & worried as the shipment tracker showed that the item has already been delivered to me! I immediately called up dtdc and they gave me the courier guy's number. Now the guy is saying their office have never received my package in the first place! If they did not receive my package, how on the earth is his number being shown on screen to the dtdc department?! I belong to a middle class family and even 50inr is worth 50000inr for us! We buy costly clothes only once a year during our festival! I either want my dress asap or i want a refund of ₹5000+₹272=₹5272 asap!!

Please do the needful and help return my precious item asap!

Please take serious measures as it's not rich man's food wherein 5000₹ = 5paise!