DTDC Courier & Cargo — rakhi not delivered due to negligence of branch

Address:

758021

I have parcel my courier from vizag on[protected]. But yet the parcel not reached at his destination. While communicated to telephonic the keonjhar branch told we are not providing the service. My question is that what is the value of recipient phone number on courier cover page. They retun it to bhubabeswar. Can you please clarify me whether your service for consumer friendly or not. Why a consumer will face problem by investing money with dtdc.
I need immediate response for this.
My courier no. H74307627

From arati jena [protected]