DTDC Courier & Cargo — rakhi not delivered in spite of follow ups

Address:

500094

Received call from dtdc courier office for confirmation of delivery address on 14th aug'19 at 12.13 pm and the lady assured that delivery will happen by afternoon. I called their office at 2.15 pm to reconfirm delivery, which she said will defenitely happen by evening since it is rakhi. Since rakhi was not delivered till late evening, i again called the lady at 19.56 & 19.57 but the call got in answered. Today on eve of rakhi the delivery boy calls me at 15.15 pm and asks "what is your plot no."? Does he not know the address is mentioned on the parcel. On asking him "why delivery is delayed" he says "company ko pucho". On calling the lady as to why delivery is delayed and not made on 14th she says "i had dispatched / done outward but delivery guy did not deliver it to you". To them rakhi seems to be just a thread but it is sent by sisters to brothers with lots of emotional feelings and love. Need stern action to be taken and justice done. Contact no. Of employees contacted - [protected], [protected].
Vikas sethi -[protected].