DTDC Courier & Cargo — Received Damaged Monitor

Address:

AT/PO- NAKTIDEUL Dist- Sambalpur, Odisha-768106

Hello,

My Name is Bikash Ranjan Swain.
I couriered a monitor on 12th Feb 2022 from Bangalore to Odisha.
I received that Product on 15th Feb 2022 at Rairakhol Odisha 768106.
Because I am out of town I Open that shipment on 17th Feb and I saw that the monitor is completely damaged. Then immediately I complain a mail to the DTDC team and they replied that they are not responsible for that damage.
Then I want to know that who is responsible for that.
They charged 2000 INR for that courier and the monitor cost is 11500 INR.
Now I am in a situation that to whom I will contact I don't know.

My Consignment no is D20756790.
My contact no is [protected].

Please check the attached images of the damaged product.

Please solve my problem if anyone can.

Regards,
Bikash