DTDC Courier & Cargo — Received the Goods in Damaged condition due to manhandling

Address:

Mumbai, Puttur, Dakshina Kannada, Karnataka

I received a box of Devgad mangoes via DTDC courier yesterday.
AWB: D13112955
On arrival, I find that the whole parcel box was out of shape due to the manhandling. Extra tapes were put on it by the DTDC staff to repair the box. I find that almost the 1/4th consignment was damaged due to the irresponsible handling of the parcel by DTDC team. My supplier has spent ₹1200 and has informed them about the contents inside which has to be handled with certain care. Yet, the parcel takes 4 days to reach Puttur, Karnataka from Mumbai, Maharashtra. If atleast the parcel was delivered intact, it wouldn’t have been an issue. DTDC has to bear and pay us for the losses we have incurred.